Summary
Client Advisor responsible for driving store sales and KPI achievement by delivering a sophisticated and memorable client experience. Supports the management team and colleagues while upholding brand image and operational standards. Focuses on clienteling, personalized styling, and business development to build a proactive client portfolio.
Responsibilities
- Provide outstanding client and after sale service to all visitors and clients
- Connect and reconnect with clients to identify needs and anticipate requests
- Cultivate and maintain a robust client portfolio to grow business
- Drive individual sales and KPI performance with an entrepreneurial mindset
- Create personalized, versatile, and timeless silhouettes for clients
- Communicate professionally and sincerely with clients and colleagues
- Use available tools to optimize business opportunities
- Collaborate with front and back of house teams to support overall team achievements
- Adhere to company policies and operational procedures
Requirements
- Preferred experience in fashion and accessory retail customer service or luxury hospitality
- Passion for fashion culture and personalized styling
- Business minded with an entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable using tools and applications and quick to adapt to technology
- Motivated to work in a fast paced environment and able to multitask
- Proactive with a problem solving attitude
- Excellent written oral and listening skills in English; additional languages preferred
- Open to change and motivated for personal and professional growth
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