Client Advisor Visual Expert

Loewe is seeking a Client Advisor - Visual Expert for its Chicago location. This role involves building client relationships within the luxury market and achieving sales goals through company values. The position requires maintaining visual standards and collaborating with the VM corporate team to execute floor changes and manage immediate VM needs.

• Meet or surpass monthly and yearly sales objectives to contribute to business growth.
• Provide outstanding, personalized customer service and build meaningful relationships.
• Exceed individual KPI targets with top-tier customer service.
• Utilize CRM tools for personalized client engagement.
• Foster collaboration and open communication with colleagues.
• Ensure organized sales floor and stockroom per company policy.
• Contribute to visual presentation of products adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Record customer information accurately in the database.
• Promote store events via email, phone, and personalized notes.
• Maintain an organized client book and provide prompt follow-up.
• Address client-related issues including shipping and alterations.
• Support shipping, receiving, and inventory control as needed.
• Liaison with Visual Merchandising team to follow global VM guidelines.
• Provide coaching and training to ensure consistent product knowledge and visual execution.
• Adapt VM based on store requirements and market trends.
• Support instore events, windows, special projects, and installations.
• Biweekly reporting to line manager and VM team.

• 3+ years of luxury fashion sales experience in a retail environment.
• Experience in crafting windows, interior displays, and space utilization.
• Proven history of exceeding sales targets and building relationships.
• Proven work experience as a visual merchandiser.
• Willingness to work nights and overnights.
• Exceptional communication skills, both verbal and written.
• Strong organizational skills and follow-through.
• Team-oriented mindset with a desire to collaborate.
• Ability to thrive in a dynamic and fast-paced environment.
• High adaptability to different customer needs.
• Flexible schedule including evenings, weekends, and holidays.
• Foreign language knowledge a plus but not required.