Summary
The Client Advisor is a brand ambassador responsible for achieving sales objectives by deepening client connections and delivering elevated, personalized service both in-store and remotely. This role focuses on building lasting relationships, driving repeat business, and representing the brand through product knowledge and styling.
Responsibilities
- Engage proactively with clients to deliver best-in-class service and personalized experiences.
- Develop and recruit new clients while nurturing existing client relationships.
- Drive individual and store sales results through effective selling techniques and KPI monitoring.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Use storytelling and product knowledge to advise clients and match products to needs.
- Participate in store operations including stock maintenance and inventory tasks.
- Accurately process POS transactions and capture client information.
- Maintain visual merchandising standards and adhere to grooming and operational policies.
- Collaborate with team members and contribute to a positive store environment.
Requirements
- Minimum 2 years of luxury fashion sales or customer service experience.
- Proven track record of meeting or exceeding sales targets and building client relationships.
- Strong communication skills and commercial awareness.
- Passion for fashion and deep product knowledge.
- Flexibility to work retail schedule including evenings, weekends, and holidays.
- High degree of professionalism, integrity, and ability to inspire trust.
- Ability to adapt to diverse clients and fast-paced environments.
- Authorization to work in the United States.
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