Client Advisor - Yorkdale

As a Client Advisor at Vacheron Constantin in Yorkdale Mall, Toronto, you will serve as an Ambassador of the Maison, achieving and exceeding sales targets while developing a client portfolio. You will ensure a unique client experience throughout all touch points and participate actively in the daily operations of the boutique.

• Consistently achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service by greeting and acknowledging every customer and maintaining solid product knowledge.
• Adapt approach according to client needs and motivations, negotiating and handling objections with ease.
• Assist and support after-sales clients in accordance with Maison values, providing recommendations for an exceptional client experience.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Assist with daily set-up and breakdown of the boutique, merchandising, and maintenance of displays and back-stock.
• Receive shipments of new products and apply quality control at the store level before selling.

• 2 to 5 years of experience in luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Proficiency in MS Office; SAP knowledge preferred.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Excellent language skills in both oral and written English; additional language skills are a plus.
• Willingness to work flexible hours.