Client Care Expert - Northpark

As a Client Care Expert at Louis Vuitton Northpark, you will be an ambassador of the brand, focusing on delivering exceptional service. You will ensure that every client is treated according to the Louis Vuitton Promise, cultivating trusting relationships and making clients feel cherished and understood.

• Act as an outstanding client advisor and technical expert.
• Promote and animate care services within the team.
• Manage care services specific operations.
• Communicate and educate clients on the intake, repair, and follow-up process.
• Ensure clients are updated at all stages of the repair process.
• Collaborate with the Operations team to define smooth Back of House processes.

• 3+ years of experience in a client-centric role.
• Ability to thrive in a fast-paced environment.
• Strong communication skills and ability to set clear expectations.
• Creativity and skill in contributing to the success of the brand.