Client Care Specialist - Beverly Hills Rodeo Dr

As a Client Care Specialist at BVLGARI's Beverly Hills Flagship Boutique, you will play a crucial role in enhancing customer satisfaction and loyalty by delivering exceptional service to our After-Sales Clients. You will manage the entire service process and collaborate closely with internal teams, reporting to the Operations Manager.

• Engage with clients using various communication tools, including phone, email, and video, to ensure effective service delivery.
• Educate clients on product care and troubleshooting, recommending tailored solutions.
• Manage the entire repair process, ensuring seamless logistics and consistent client communication.
• Collaborate with client advisors to update service practices and create new sales opportunities.
• Coordinate repair management with our National Service Center and local service providers.
• Update and maintain SAP with information on Spare Parts inventory and Repair status.
• Manage estimates confirmations and update workflow to optimize logistics and client satisfaction.

• 5+ years of experience in a similar role.
• Client-centric approach and empathy in all interactions.
• Excellent communication skills in English, both written and verbal.
• Ability to manage pressure and resolve challenging client scenarios.
• Experience in luxury settings and familiarity with SAP and Salesforce.