SummaryAs a Client Experience and Hospitality Associate, you will ensure a consistent and memorable customer shopping experience by providing the highest level of service to guests and supporting the sales team and other back of house partners.
Responsibilities- Assist in all guest service areas including Call Center, Guest Kitchen, Sales Floor, Concierge, and Administration.
- Create an ultimate experience for every guest by providing exceptional customer service and supporting front and back of house functions.
- Greet clients and assist with their individual shopping needs, such as offering beverages and guiding them to the appropriate department or sales professional.
- Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
- Locate products for customers, complete transfers and charge sends from other stores as needed.
- Prepare store for opening and closing, including filling in merchandise and maintaining clean, presentable areas.
- Assist in processing sales transactions and be knowledgeable of return, markdown/discount, tax, security, and packaging policies.
- Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
- Provide assistance on the floor to support other departments based on store needs.
- Ensure a clean, organized sales floor and fitting rooms.
- Direct phone calls and questions to appropriate areas of the store.
- Demonstrate a passion and respect for the product and exhibit pride through positive demeanor and personal presentation.
Requirements- 1-2 years of related customer experience, preferably within the luxury retail environment.
- Detail-oriented, customer service-oriented, and highly organized.
- Strong time management skills and ability to multi-task.
- Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one's career with the company.
- Collaborative team player willing to partner with and support all departments.
- Strong communication and interpersonal skills.
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