Client Experience Concierge - The Landmark

The Tiffany Client Experience Concierge will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.

• Provide highest level of client service.
• Offer luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
• Share appropriate Tiffany and Co. history, product information and servicing offerings.
• Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests.
• Proactively research the NYC market for new businesses to consider when partnering clients with various touch points.
• Build and maintain relationships with top hospitality organizations, hotels, and restaurants in and around New York City to ensure priority access to clients.
• Develop and manage high net worth client experiences while visiting the Landmark.
• Manage schedule of multiple private spaces within the Landmark.
• Engage in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Engage in different networking activities to ensure the chosen vendors and restaurants are meeting the brand standards.
• Act as a liaison between sales managers, client advisors and other departments/stores to fulfill client’s needs.
• Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
• Support Client Experience Department on an as-need basis.
• Lead internal tours of the Landmark when needed.
• Support all hospitality and selling events for VIC clientele.

• 10+ years of luxury hospitality experience.
• Multi-Lingual profiles preferred.
• Strong existing relationships with luxury hotels and restaurants both domestically and globally.
• Proven experience working with VIC Clients.
• Demonstrate strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary).
• Exceptional communication skills: verbal and written.
• Proven experience networking in and around New York City.
• Event and catering management expertise.
• Expertise in coordinating car and travel arrangements.
• Creation of detailed itineraries.
• Ability to create memorable bespoke experiences.
• Meticulous attention to detail.
• Organizational and time management skills.
• Entrepreneurial, flexible and independent.
• Possess strong commitment to team environment and collaboration.
• Strong sense of urgency.