SummaryThe Tiffany Client Experience Concierge will support the top client experience and appointment business at the Landmark as a trusted resource for all domestic and global clients visiting New York City. The Client Experience Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Curator must be well-connected in hospitality, fine dining, and New York life.
Responsibilities- Provide highest level of client service.
- Offer luxury services direct to clients, VIC clients, and EXCO team members by partnering with all functional teams to deliver elevated, bespoke experiences.
- Share appropriate Tiffany and Co. history, product information and servicing offerings.
- Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests.
- Proactively research the NYC market for new businesses to consider when partnering clients with various touch points.
- Build and maintain relationships with top hospitality organizations, hotels, and restaurants in and around New York City to ensure priority access to clients.
- Develop and manage high net worth client experiences while visiting the Landmark.
- Manage schedule of multiple private spaces within the Landmark.
- Engage in direct client discovery for each appointment in order to fully customize and personalize all touch points.
- Engage in different networking activities to ensure the chosen vendors and restaurants are meeting the brand standards.
- Act as a liaison between sales managers, client advisors and other departments/stores to fulfill client’s needs.
- Partner with Client Experience Manager/Director to set and maintain standards for hosting moments.
- Support Client Experience Department on an as-need basis.
- Lead internal tours of the Landmark when needed.
- Support all hospitality and selling events for VIC clientele.
Requirements- 10+ years of luxury hospitality experience.
- Multi-Lingual profiles preferred.
- Strong existing relationships with luxury hotels and restaurants both domestically and globally.
- Proven experience working with VIC Clients.
- Demonstrate strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary).
- Exceptional communication skills: verbal and written.
- Proven experience networking in and around New York City.
- Event and catering management expertise.
- Expertise in coordinating car and travel arrangements.
- Creation of detailed itineraries.
- Ability to create memorable bespoke experiences.
- Meticulous attention to detail.
- Organizational and time management skills.
- Entrepreneurial, flexible and independent.
- Possess strong commitment to team environment and collaboration.
- Strong sense of urgency.
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