SummaryAs a French Speaking Customer Service Ambassador at Kering Eyewear, you will manage the order to cash flow for a designated customer portfolio, ensuring timely and accurate service. You will collaborate with the sales team to deliver customer service excellence and ensure compliance with sales business policies.
Responsibilities- Manage customer master data, ensuring accuracy and completeness.
- Oversee order flow from acquisition to entry, adhering to trade terms.
- Coordinate delivery flow, acting as the first point of contact for queries.
- Handle backorders and manage goods returns in line with trade terms.
- Act as the primary contact for commercial, logistics, and product claims.
- Support sales events through active participation and execution.
- Issue sales and customer-related reports for the sales team and customers.
- Enhance customer service-related procedures and systems.
- Participate in ad hoc sales-related activities and projects.
Requirements- 2 years of experience in a B2B customer service environment preferred.
- Proven customer-facing experience.
- Sales experience in a controlled environment is advantageous.
- Experience with SAP implementation is advantageous.
- Fluent in French and English.
- Good business knowledge of order-to-cash flows.
- Working knowledge of Incoterms and customs rules.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Team player with strong customer orientation.
- Problem-solving and negotiation skills.
- Self-motivated with a focus on results.
- Passionate, enthusiastic, and innovative.
- Clear and open communication skills.
- Trustworthy and reliable.
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