Customer Service Representative - The Mall at Short Hills

As a Customer Service Representative at The Mall at Short Hills, you will be dedicated to providing exceptional customer service and solving problems in a dynamic retail environment. You will play a key role in ensuring a seamless and friendly experience for all customers.

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork, and positive team relationships.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance, and resolution of issues.
• Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.

• Ability to effectively build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on department needs.