SummaryAs a Client Experience Coordinator at Cartier Las Vegas Fontainebleau, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experience.
- Assist sales associates with appointment support and client entertainment.
- Provide quick service requests and personalization services.
- Assist with client development activities and data entry.
- Provide recommendations and personal services of the highest level.
- Support phone duties and appointment setting.
- Optimize boutique environment and manage appointment booking tool.
- Support general upkeep and appearance of sales floor and CS areas.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and supply management.
- Assist with inventory control processes and special projects.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and productive boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends, and travel for trainings.
- Ability to work in a fast-paced, evolving environment.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude.
- Intellectual curiosity and passion for learning.
We have summarized this job description for you, click apply to see more details from the employer.
