SummaryAs a Client Experience Coordinator at Cartier Soho, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to uphold Cartier's values and standards.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment support and client entertainment.
- Provide quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Assist with phone duties and appointment setting.
- Optimize boutique environment and manage appointment booking tool.
- Support merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement.
- Assist with inventory control processes and boutique setup.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask.
- Collaborative approach and passion for learning.
We have summarized this job description for you, click apply to see more details from the employer.
