Client Experience Host

Summary

The Client Experience Host ensures the delivery of a World Class Client Experience to all clients. They are responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. The role involves maintaining client experience stations, assisting Sales Consultants, and ensuring all clients are welcomed and engaged in a timely and personalized manner.

Responsibilities

• The Host will be a constant role model for the company culture and exceptional client experience.
• Support transactional process according to Rolex Way.
• Deliver all aspects of hospitality as per WOS expectations and objectives.
• Promote a positive and enjoyable atmosphere in-showroom.
• Enhance in-showroom hospitality through research and creative thinking.
• Use CRM to facilitate unique client experiences based on individual client interests.
• Probe clients to discover likes and dislikes to consistently improve and personalize each experience.
• Support in all aspects of the client experience and individual client journey.
• Ensure compliance to company policy and procedures.
• Maintain all showroom housekeeping standards.
• Complete all training requirements.
• Be the first point of contact with all clients.
• Attend departmental meetings and represent the showroom at internal and external meetings.
• Recommend changes to systems and procedures to improve efficiency.
• Ensure data security and confidentiality.
• Fulfill established KPIs.
• Adhere to dress code standards.
• Business related travel when required.
• Perform all duties and responsibilities as assigned.

Requirements

• Jewelry/watch product knowledge preferred.
• Experience with hospitality strongly preferred.
• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Client Experience.
• Basic selling skills techniques.
• Experience of working within a high performing team.
• IT literate.
• Flexible/adaptable to change.
• Confidentiality at the highest level.
• A professional approach at all times.
• Excellent organizational skills.
• Able to multitask.