SummaryThe Client Experience Host ensures the delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive ‘can do’ attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
Responsibilities- Be a constant role model for the company culture, ensuring a ‘World Class Client Experience’ for every client.
- Promote a positive and enjoyable atmosphere in-showroom.
- Enhance in-showroom hospitality through research and creative thinking.
- Welcome clients in a timely manner.
- Use CRM to facilitate unique client experiences based on individual client interests.
- Probe clients to discover likes and dislikes to improve and personalize each experience.
- Support all aspects of the client experience and individual client journey.
- Support all aspects of hospitality within the showroom.
- Ensure compliance with company policy and procedures.
- Maintain knowledge of the product and services offered in the showroom.
- Maintain all showroom housekeeping standards.
- Complete all training requirements through E-learning and other sources.
- Be the first point of contact with all clients.
- Attend departmental meetings and represent the Showroom.
- Recommend changes to systems and procedures to improve efficiency.
- Ensure all new systems and data are secure and confidentiality is maintained.
- Complete all duties as assigned by management.
Requirements- Jewelry/watch product knowledge preferred.
- Experience with hospitality strongly preferred.
- Exceptional communication and interpersonal skills.
- Ability to build excellent working relationships with clients.
- Understanding of World Class Customer Experience.
- Basic selling skills techniques.
- Experience of working within a high performing team.
- IT literate.
- Flexible/adaptable to change.
- Confidentiality at the highest level.
- A professional approach at all times.
- Excellent organizational skills.
- Able to multitask.
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