Seasonal Customer Service Representative - International Plaza

Summary

Provide friendly customer service and support in a busy store environment, assisting with transactions, technology, and resolving customer issues while maintaining security and privacy of customer information. Motivate others to adopt store initiatives and work a flexible schedule based on department needs. Position requires frequent movement and occasional lifting.

Responsibilities

• Assist customers with a variety of transactions and provide a seamless experience
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely effective resolutions
• Ensure security and privacy of customer information through compliance and education
• Promote store programs such as rewards initiatives to customers
• Inspire trust and maintain positive team relationships
• Work variable schedules based on business and department needs
• Handle merchandise including lifting and reaching as required

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android operating systems
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Ability to work a flexible schedule including variable hours
• Physical ability for continuous movement frequent bending reaching and lifting up to 25 pounds