SummaryAs a Client Relationship Expert at Valentino Madison Ave, you will act as the ultimate ambassador of Valentino, fostering deep connections with high-spending clients and ensuring an exceptional experience at every stage of the Valentino Client Experience. You will embody the Maison's values and set a benchmark for client engagement and relationship management.
Responsibilities- Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points.
- Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams.
- Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques.
- Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs.
- Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration.
- Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, and consignment processes.
- Collaborate with the Store Manager to execute in-store events and city-specific client activations.
- Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values.
Requirements- 3+ years of experience in luxury sales with a strong client book.
- Ability to build and sustain strong, long-term relationships with high-value clients.
- Ability to analyze client trends and provide strategic insights.
- Ability to drive exceptional sales results by leveraging advanced clienteling techniques.
- Expert knowledge of Valentino creations and storytelling techniques.
- Proficiency in using company tools to streamline processes and enhance the overall client experience.
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