Client Service Representative

Summary

The Client Service Representative supports Boutique operations by managing client service functions including POS coordination, aftersales, phone communication, cash integrity, inventory control, loss prevention, and general boutique tasks. Reporting to the Boutique Manager or Operations Manager, the role ensures exceptional customer service and assists across the selling floor and operational duties.

Responsibilities

• Greet and acknowledge customers and maintain a welcoming environment
• Accurately operate registers and maintain cash and media integrity
• Answer phones with proper etiquette and handle customer inquiries and messages
• Assist with packing or wrapping merchandise and handle exchanges or returns
• Complete opening and closing procedures and secure cash and receipts
• Maintain register area appearance and keep supplies stocked
• Support floor moves, merchandising, display maintenance, and housekeeping
• Participate in inventories and support loss prevention efforts
• Communicate customer feedback to management and assist with problem resolution

Requirements

• At least 3 years of retail cashiering experience, luxury background preferred
• Ability to work full time with varied hours including nights, weekends, and holidays
• Strong interpersonal, communication, organization, and follow through skills
• Physical ability to stand for extended periods and move merchandise and fixtures
• Willingness to adhere to company policies, procedures, regulations, and standards
• Availability to travel as needed