Customer Service Consultant

Summary

Provide excellent customer service and support to clients in a retail setting, handling inquiries, assisting with purchases, and ensuring a high-quality experience. Represent the brand professionally while maintaining store standards and contributing to sales goals. Collaborate with team members to resolve customer issues and promote repeat business.

Responsibilities

• Greet and assist customers on the sales floor and at the service desk.
• Respond to customer inquiries in person and by phone with professionalism.
• Process transactions accurately using point of sale systems.
• Support product selection and provide detailed product information.
• Handle returns exchanges and follow store policies.
• Resolve customer concerns and escalate complex issues to management.
• Maintain visual merchandising and store cleanliness standards.
• Contribute to meeting individual and store sales targets.

Requirements

• Strong customer service and communication skills.
• Ability to work in a fast paced retail environment.
• Basic cash handling and point of sale experience preferred.
• Professional appearance and demeanor.
• Ability to stand walk and perform light lifting during shifts.
• Flexible availability including weekends and holidays.