Client Service Representative Longtail - Miami Design District

Summary

Responsible for day to day management of client service functions in the boutique including POS oversight, aftersales, phone communication, cash integrity, inventory control, loss prevention, and supporting ecommerce activities within the store. Works with Boutique Management to ensure excellent customer service and assist in overall boutique operations.

Responsibilities

• Greet and acknowledge customers and maintain high housekeeping standards.
• Accurately operate registers and maintain cash and media integrity.
• Answer phones with proper etiquette and handle customer inquiries and messages.
• Assist with packing and wrapping merchandise and manage customer exchanges and returns.
• Complete opening and closing procedures and secure cash and receipts.
• Maintain register area appearance and stock necessary supplies.
• Support merchandising, display maintenance, inventories, and selling floor as needed.
• Participate in loss prevention and inventory control tasks.
• Support ecommerce related tasks within the boutique.

Requirements

• Minimum 3 years of retail cashiering experience; luxury background preferred.
• Ability to work a full time schedule including varied hours, nights, weekends, and holidays.
• Strong interpersonal, communication, organization, and follow through skills.
• Physical ability to stand for extended periods and move and handle boxes and fixtures.
• Willingness to adhere to company policies, procedures, regulations, and standards.