Correspondence Advisor

As a Correspondence Advisor at our Client Service Center in Irving, Texas, you will play a crucial role in delivering exceptional service and crafting flawless client communication for Louis Vuitton. You will be responsible for providing elevated client experiences through various forms of communication, including email, chat, social media, and call handling, while maintaining the brand's commitment to excellence.

• Deliver detailed and client-centric responses across a range of queries including product information, order status, and after-sales support.
• Forge long-term client relationships by advising across all product categories and utilizing varied clienteling tools.
• Document every interaction meticulously using CRM software to track inquiry types and feedback.
• Act as an effective liaison between Client Services and Stores ensuring seamless communication.
• Drive personal and team objectives aligned with key performance metrics and sales goals.

• At least three years of experience in customer service or similar roles, preferably demonstrating strong selling skills.
• Exceptional writing skills with meticulous attention to detail free from grammatical errors.
• Ability to manage high-volume tasks efficiently while providing exemplary customer service.
• Desire to build lasting client relationships backed by a genuine interest in luxury retail.
• Availability during weekends, evenings, and holidays, with the ability for onsite work at Legacy 1854 Campus.