Cosmetics Counter Manager

Summary

The Cosmetics Counter Manager leads daily counter operations at a luxury cosmetics counter, ensuring exceptional customer service, achieving sales targets, and maintaining brand standards. This role oversees staff performance, visual merchandising, and clienteling to drive repeat business and maximize revenue. The manager liaises with brand representatives and store leadership to implement promotions and training.

Responsibilities

• Manage day to day operations of the cosmetics counter and ensure a premium client experience
• Coach train and schedule counter staff to meet performance expectations
• Drive sales through clienteling product knowledge and personalized service
• Maintain merchandising standards and ensure product presentation is flawless
• Monitor inventory manage stock replenishment and conduct loss prevention
• Execute promotions and launches in coordination with brand and store teams
• Track sales metrics prepare reports and forecast demand
• Resolve customer concerns professionally to uphold brand reputation

Requirements

• Minimum of 4 years of retail management or cosmetics counter experience
• Proven sales leadership with ability to coach and develop team members
• Strong knowledge of luxury skincare cosmetics and product application
• Excellent communication interpersonal and customer service skills
• Ability to work flexible retail hours including weekends and holidays
• Experience with visual merchandising inventory management and loss prevention