SummaryAs a Customer Service Ambassador at Kering Eyewear, you will manage the order to cash flow for a portfolio of customers, ensuring timely and accurate service. You will collaborate with the sales team to deliver customer service excellence and ensure compliance with sales business policies.
Responsibilities- Manage customer master data ensuring accuracy and completeness.
- Oversee order flow from acquisition to entry, adhering to trade terms.
- Liaise with planning, logistics, and customers to manage delivery flow.
- Handle backorders and ensure a clean sheet.
- Manage goods returns in compliance with trade terms.
- Act as the first point of contact for customer queries and issues.
- Support sales events and customer training through active participation.
- Issue sales and customer-related reports for the sales team and customers.
- Enhance customer service-related procedures and systems.
- Participate in ad hoc sales-related activities and projects.
Requirements- 2 years of experience in a B2B customer service environment preferred.
- Proven customer-facing experience.
- Sales experience in a controlled environment is advantageous.
- Experience with SAP implementation is advantageous.
- Good business knowledge of order-to-cash flows.
- Working knowledge of Incoterms and customs rules.
- Fluent in English; French or Mandarin is a plus.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Team player with a customer-oriented approach.
- Strong problem-solving and negotiation skills.
- Self-motivated with a focus on results.
- Passionate, enthusiastic, and innovative.
- Clear and open communication skills.
- Trustworthy and reliable.
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