Customer Service Concierge - Short Hills

As a Service Concierge at Neiman Marcus in Short Hills, you will play a crucial role in delivering exceptional customer service. You will welcome clients, understand their needs, and guide them through their shopping experience, while also handling some administrative tasks.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, and cash pickup.
• Manage escalated customer issues and collaborate with in-store leadership when necessary.
• Partner with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store events, services, and benefits such as alterations, restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.