Customer Service Concierge - Short Hills

As a Customer Service Concierge at Short Hills, you will play a crucial role in enhancing the customer experience by delivering exceptional service. You will welcome clients, understand their needs, and guide them through their journey in the store. Your role will also involve performing limited administrative and transactional duties to support the client experience.

• Assist with returns, curbside pickup, buy online/pick up in store, change requests, cash pickup, and other duties.
• Swiftly manage escalated customer issues and partner with in-store leadership when required.
• Collaborate with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store activations, events, and services such as alterations, restaurant, spa treatments, and valet services.

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to effectively promote products and services.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.