Summary
Customer Service Representative responsible for delivering friendly, efficient service and resolving customer issues in a fast-paced store environment. Role requires proficiency with store technologies, strong communication skills, and the ability to work a flexible schedule to meet department needs.
Responsibilities
- Assist customers with a variety of transactions and provide a seamless experience
- Demonstrate expertise in store technologies and operating systems
- Defuse customer situations and provide timely resolutions
- Ensure security and privacy of customer information through compliance and education
- Motivate customers to adopt loyalty programs and sales initiatives
- Inspire teamwork and positive relationships with peers and leadership
- Prioritize multiple tasks in a fast paced retail environment
- Perform physical tasks including lifting, bending, and handling merchandise
Requirements
- Ability to build effective relationships with customers, peers and leadership
- Proficiency in MS Windows, iOS and Android operating systems
- Clear, effective communication and strong interpersonal skills
- Ability to prioritize tasks and work with initiative and accountability
- Willingness to work a flexible schedule based on department needs
- Ability to continuously move for 6 to 8 hours per shift and perform physical duties
- Regularly lift items up to 10 pounds and occasionally up to 25 pounds
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