Customer Service Representative - Irvine Spectrum Center

Summary

Seasonal and regular customer service role focused on delivering friendly problem solving and assisting customers with a variety of transactions while maintaining privacy and security of customer information. Work involves using store technologies and promoting programs such as the rewards program. Schedule varies based on business needs and department requirements.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information through compliance
• Promote programs such as Nordstrom Rewards to customers
• Foster teamwork and positive relationships with peers and leadership
• Work a flexible schedule based on department needs
• Support performance based initiatives and incentives

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency in multiple operating systems such as MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and a high level of ownership
• Willingness to work a variable schedule including seasonal assignments
• Eligibility for background check and ability to comply with store policies