Summary
Provide friendly, solution-oriented customer support in a store environment, handling a variety of transactions and using store technologies while maintaining customer privacy and security. Work collaboratively with the team to promote programs such as Nordstrom Rewards and adapt to a variable schedule based on business needs.
Responsibilities
- Assist customers with a variety of transactions and provide a seamless experience
- Demonstrate expertise in store technologies and operating systems
- Defuse customer situations and provide timely resolutions
- Ensure security and privacy of customer information through compliance and issue resolution
- Promote and motivate customers and teammates to adopt store initiatives such as rewards programs
- Inspire trust and positive team relationships through teamwork and communication
- Work a flexible schedule with hours that vary by week based on business needs
- Perform physical tasks including bending, reaching, lifting, and handling merchandise
Requirements
- Ability to build effective relationships with customers, peers and leadership
- Proficiency with multiple operating systems such as MS Windows, iOS and Android
- Clear and effective communication with strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced retail environment
- Accountability, initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Capable of continuous movement for 6-8 hours and lifting up to 25 pounds occasionally
We have summarized this job description for you, click apply to see more details from the employer.
