Customer Service Representative - Yorkdale

As a Customer Service Representative at our new store in Yorkdale, you will play a crucial role in managing the day-to-day client service functions of the boutique. You will work closely with the Boutique Management to ensure exceptional customer service and operational excellence.

• Provide outstanding customer service by creating a friendly and welcoming environment.
• Oversee the POS System, aftersales, phone communication, and cash integrity.
• Manage inventory control, loss prevention, and client service.
• Assist in management of all areas of boutique operations as needed.
• Accurately ring on registers and maintain cash and media at the registers.
• Use proper telephone etiquette for customer inquiries and call transfers.
• Assist in packing or wrapping customers’ merchandise.
• Manage customer exchanges or returns in partnership with Boutique Leadership Team.
• Communicate customer requests and feedback to management.
• Complete all opening and closing procedures, securing cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Participate in all inventories and support general boutique operational tasks.

• 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for extended periods and handle merchandise.
• Willingness to adhere to all company policies, procedures, and standards.
• Availability to travel as needed.