Summary
Customer Service Specialist responsible for end to end order management, shipment coordination, claims and returns handling, and sales back office support for the NY Metro corporate office. Role requires strong communication, analytical skills, and advanced Excel to support sales campaigns and ongoing customer operations in a fast paced retail environment.
Responsibilities
- Manage new client setup and order entry in JOOR and GVmoda during sales campaigns
- Process order amendments, confirmations, cancellations, and manage purchase order references
- Coordinate shipments with Production and Logistics, track allocations and provide shipping documents
- Handle EDI management, PO tracking, UPC and NRF provision, and ASN follow up
- Evaluate claims and returns with Production and QC, input return authorizations and track repair processes
- Request credit or debit notes from Finance and manage spare parts requests with Production
- Prepare weekly shipping and sales back office reports and support Sales team with customer issues
- Manage samples, stock monitoring, style masters and rejections in applicable systems including Skypad
- Maintain customer master data, pricing, delivery terms and provide master data files to customers
Requirements
- 3+ years of relevant experience in order management or customer service
- Advanced Microsoft Excel skills
- Strong organizational skills and attention to detail
- Strong analytical skills with ability to provide business related analysis
- Excellent verbal and written communication skills
- Experience with JOOR or NuOrder preferred
- Ability to collaborate with Production, Logistics, Sales and Finance teams
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