Customer Support Administrator

As a Customer Support Administrator at Montblanc in Grand Prairie, TX, you will play a crucial role in delivering exceptional after-sales service to our retail boutiques. You will assist in managing the after-sales portfolio for the retail network, ensuring quality results and meeting deadlines while promoting a positive and professional culture.

• Process repairs systematically from beginning to end in conjunction with the vendors systematic movement.
• Manage luxury brand after-sales email box.
• Handle inbound calls from boutiques and provide support as needed.
• Build lasting relationships by delivering first contact resolution.
• Process spare parts orders on a daily basis.
• Manage factory communication.
• Respond to vendor requests for feedback and updates on parts orders and any other communication or support as needed.

• Excellent verbal and written communication skills.
• Sound problem-solving skills.
• Ability to work independently with minimal supervision.
• Quick learner that can thrive in a fast-paced, multi-tasking environment.
• Proficiency in Microsoft Office Product Suite (Word, Excel, Outlook).
• SAP knowledge strongly preferred.