SummaryAs a Department Manager at Miu Miu Miami Design District, you will be a key Brand Ambassador responsible for achieving both qualitative and quantitative objectives within your assigned product category. You will lead and motivate your team to meet sales targets while ensuring an extraordinary client service experience on the sales floor.
Responsibilities- Ensure exceptional customer service and foster cross-selling among product categories.
- Analyze department performance and define actions to achieve business objectives.
- Provide commercial suggestions to the Store Manager.
- Drive the team to exceed their KPIs and stay updated on market trends.
- Foster ecommerce channel development and strengthen customer loyalty.
- Train and inspire sales staff in product knowledge, sales techniques, and customer service.
- Identify high potential collaborators for internal development opportunities.
- Ensure effective communication and information sharing within the team.
- Guarantee in-depth product knowledge and support product/collection training needs.
- Provide feedback and suggestions on department needs to the Store Manager.
- Ensure effective back-of-house organization and protection of company assets.
Requirements- 3+ years of experience in a similar role.
- Passion and knowledge of the managed product category.
- Business driven with strong customer service approach.
- Team player with the ability to lead and influence peers.
- Confident, enthusiastic, and positive with problem-solving skills.
- Organized and detail-oriented with market and product knowledge.
- Business/Retail Management degree or equivalent is a plus.
- Interest in luxury/fashion, art, and design.
- Fluency in English; other languages are a plus.
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