Summary
The Department Manager Operations supports day to day store operations and efficiencies at the Las Vegas Crystals store, implementing brand guidelines and operational improvements to protect product assets and enhance customer service. This role leads projects end to end, provides training on store systems, and reports to the Store Director while collaborating with Retail Excellence and Inventory Control.
Responsibilities
- Identify operational improvements to protect product assets and provide reporting to Store Director and Retail Excellence Operations Manager
- Support Store Director in driving standard methodology and optimum processes
- Conduct training for new hires and follow-up trainings on store operating system Cegid
- Act as project lead for operational projects and support launches with store and HQ
- Manage stock management processes, replenishment and stock loss target initiatives
- Develop forecasting tools for sales stock and headcount payroll projections
- Own vendor relationships to reduce costs and improve services
- Lead Health and Safety compliance and manage store facilities
- Support CRM cascade actions and ensure quality client data collection
Requirements
- Minimum of 5 years retail experience with at least 3 years managerial experience
- Excellent working knowledge of Microsoft Office and Lotus Notes
- Knowledge of USA retail laws security and Health and Safety legislation
- Strong commercial competence and ability to analyze P and L
- Ability to lead develop and mentor store teams effectively
- Experience with stock optimization analysis reporting and inventory controls
- Excellent communication skills and ability to perform under pressure
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