SummaryAs a Designated Beauty Advisor at Holt Renfrew, you will develop deep, long-lasting relationships with customers, leading to increased sales, service, and loyalty. You will be responsible for achieving the sales target of your assigned brand, while delivering extraordinary service to all customers.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all personal and brand sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the entire store selling team.
- Maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying key marketing opportunities and executing events.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate regularly with personal clients regarding in-store events and merchandise requests.
- Resolve customer service issues and partner with management on complex issues.
- Comply with all Health & Safety policies and privacy regulations.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative and able to work in a team-oriented environment.
- Able to work in a fast-paced environment with minimal supervision.
- Flexible work schedule including nights, weekends, and holidays.
- Minimum of two years’ experience in a commission-based sales environment.
- Prior retail sales experience in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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