Summary
The Designated Selling Associate is a sales-focused role that provides personalized customer service, builds lasting relationships, and drives sales for assigned brands through in-store and digital selling. The role emphasizes product knowledge, merchandising, appointment-based selling, and collaboration with colleagues to meet sales goals and maintain a customer ready department.
Responsibilities
- Set and achieve sales goals for in-store and digital channels using selling tools including text and social media
- Build and maintain lasting relationships with customers and grow Nordstrom Rewards accounts
- Provide expert style and fit guidance and educate customers on product value
- Conduct and participate in product knowledge meetings and brand trainings
- Support merchandising tasks such as stocking, remerchandising, displays, price markdowns and merchandise transfers
- Drive appointment-based selling during events and non-event periods
- Provide product feedback to the divisional manager to inform assortment decisions
Requirements
- Excellent communication and interpersonal skills to cultivate customer relationships
- Ability to excel in a competitive team environment and prioritize multiple tasks
- Flexible availability to work a variable schedule based on business needs
- Comfort with reading sales reporting and working toward sales goals
- Strong product and brand knowledge with ability to educate customers and peers
- Confidence selling across a range of price points and demonstrating wardrobe styling
- Physical ability to stand and move for 6-8 hours, perform frequent bending reaching and lifting up to 25 pounds
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