Summary
The Designated Selling Associate focuses on one-on-one customer interactions to drive sales and represent the brand. The role emphasizes product knowledge, customer relationship building, merchandising, and using digital selling tools and appointments to meet sales goals. The schedule varies based on business needs and requires physical activity and flexibility to work across departments.
Responsibilities
- Set and achieve sales goals for in-store and digital selling using selling tools and reservations
- Build and maintain lasting relationships with customers and grow Nordstrom Rewards accounts
- Provide expert style and fit advice and educate customers on brand and product value
- Conduct appointment-based selling during events and non-event times
- Collaborate with peers to lead product knowledge meetings and share brand trends
- Perform merchandising tasks including stocking, re-merchandising, displays, price markdowns and transfers
- Provide product feedback to the department manager to improve assortment
- Remain flexible to assist in other departments as business needs require
Requirements
- Excellent communication and interpersonal skills to establish rapport with customers
- Ability to excel in a competitive team environment and prioritize multiple tasks
- Flexible availability to work schedules based on business needs
- Ability to read and use sales reporting in relation to goals
- Strong product and brand knowledge with ability to educate customers on new brands
- Confidence selling across varied price points and demonstrating outfit value
- Organizational skills to strategically follow up and advise customers on wardrobe needs
- Physical ability to be active 6-8 hours per shift and lift items up to 25 pounds
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