Summary
The Designated Selling Associate delivers one-on-one customer service and product expertise for the jewelry brand, driving sales and championing the assortment. DSAs set and achieve sales goals across in-store and digital channels, cultivate lasting customer relationships, and support merchandising and product knowledge initiatives. This role emphasizes appointment-based selling, customer follow-up, and educating peers on trends and product features.
Responsibilities
- Set and achieve sales goals for both in-store and digital selling using selling tools such as text, social media, and reservations
- Build and maintain lasting relationships with customers through personalized and appointment-based selling
- Provide product knowledge to customers and peers, lead DSA-run product meetings, and deliver brand education
- Maintain department presentation through stocking, re-merchandising, displays, price markdowns, and transfers
- Use sales reporting to track performance, follow up strategically with customers, and drive predictable business
- Support account growth by opening Nordstrom Rewards program accounts and promoting loyalty
- Work a flexible schedule and assist other departments or brands as business needs require
Requirements
- Excellent communication and interpersonal skills to establish rapport and cultivate customer relationships
- Ability to excel in a competitive team environment and prioritize multiple tasks in a fast-paced setting
- Flexible availability to work variable schedules based on business needs
- Confidence selling across a range of price points and demonstrating product value to customers
- Ability to read and apply sales reporting in relation to goals
- Physical ability to be on foot continuously for 6-8 hours, frequent bending, twisting, reaching, and occasional lifting up to 25 pounds
