Summary
The Designated Selling Associate provides one-on-one customer service while representing the Dresses assortment at Nordstrom Aventura. This role drives sales through appointment-based and digital selling, product knowledge, and strong customer relationships. Associates support department readiness through merchandising and operational tasks and work toward individual and department sales goals.
Responsibilities
- Set and achieve sales goals for in-store and digital selling using selling tools including text, social media, and reservations.
- Build and maintain lasting relationships with customers through personalized service and follow-up.
- Conduct appointment-based selling and grow business via Nordstrom Rewards account sign-ups and outreach.
- Lead and participate in product knowledge meetings and share brand trends with peers.
- Support department operations: stocking, re-merchandising, displays, price markdowns, transfers, and cleanliness.
- Provide product feedback to the merchant/DM and assist across departments as business needs require.
Requirements
- Excellent communication and interpersonal skills with the ability to cultivate customer relationships.
- Ability to work effectively in a competitive team environment and prioritize multiple tasks in a fast-paced setting.
- Flexible availability based on business needs and comfort with appointment and event-based selling.
- Ability to read and act on sales reporting and translate data into selling strategies.
- Strong product and fashion knowledge with confidence across high and low price points to advise customers on wardrobe building.
- Physical ability to stand and move for 6-8 hours per shift, frequently bend, reach, and lift items up to 25 pounds.
