Summary
The Designated Selling Associate delivers exceptional one-on-one customer service while driving sales for a specific brand. This role focuses on product knowledge, merchandising, and relationship-building to meet in-store and digital sales goals. The DSA also supports peer education and brand presentation on the selling floor.
Responsibilities
- Set and achieve sales goals for both in-store and digital channels using selling tools (including text and social media) and reservations.
- Build and maintain lasting relationships with customers through appointment-based and proactive outreach.
- Educate customers on product features, fit, styling and brand value to drive purchases.
- Run and participate in product knowledge meetings and share brand trends with peers.
- Maintain department readiness through stocking, re-merchandising, displays, price markdowns and transfers.
- Provide product feedback to the buying/management team and open customer rewards accounts to grow business.
Requirements
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Ability to excel in a competitive team environment and prioritize multiple tasks in a fast-paced setting.
- Flexible availability to meet business needs and occasionally support other departments.
- Comfortable reading sales reports and using data to inform selling strategies; seeks ongoing product knowledge.
- Confidence selling across high and low price points and advising on wardrobe completeness and styling.
- Physical ability for continuous movement 6-8 hours per shift, frequent bending/reaching, and lifting up to 25 pounds.
