Designated Selling Associate - Michigan Avenue

Summary

The Designated Selling Associate provides personalized in-store and digital selling for Lafayette Women's Ready-to-Wear on Michigan Avenue, driving sales through strong customer relationships and product expertise. This role focuses on appointment-based and walk-in selling, merchandising, and educating customers and peers on brand trends and product knowledge. The associate must be flexible to support adjacent departments and use selling tools such as text and social media to meet goals.

Responsibilities

• Set and achieve sales goals for both in-store and digital selling using reservations and selling tools.
• Build and maintain lasting relationships with customers through appointment-based and walk-in service.
• Educate customers and teammates on brand trends, product knowledge, and styling; conduct product knowledge meetings.
• Maintain department presentation by stocking, re-merchandising, managing displays, markdowns, transfers, and cleaning.
• Drive program enrollment such as Nordstrom Rewards and provide product feedback to management.

Requirements

• Excellent communication and interpersonal skills with the ability to cultivate customer relationships.
• Ability to prioritize multiple tasks in a fast-paced, team-oriented environment and work a flexible schedule based on business needs.
• Comfort reading sales reporting and using performance data to meet goals.
• Strong product and wardrobe knowledge with confidence across high and low price points.
• Physical ability to be active 6-8 hours per shift with frequent bending, reaching, and lifting up to 25 pounds.