Digital Client Advisor

Summary

Serve as the primary digital relationship builder for high-value online clients by identifying prospects, converting sales, and delivering personalized luxury experiences. Drive digital sales growth across jewelry, watches, and accessories while maintaining detailed client profiles and providing exceptional omnichannel service. Operate autonomously with strong product knowledge and a sales mindset to exceed individual targets and support regional events and initiatives.

Responsibilities

• Develop and manage an online client portfolio by nurturing existing clients and acquiring high-value prospects.
• Achieve and exceed sales targets through outreach, upselling, and cross-selling activities.
• Provide personalized omnichannel service via phone, email, live chat, messaging apps, social media, and video selling.
• Create qualitative client profiles and maintain accurate client book data at each touchpoint.
• Support local and regional events by identifying client opportunities and coordinating outreach.
• Collaborate with internal teams to ensure a seamless luxury online shopping experience.
• Process sales and handle routine order review, follow-up, and escalations.
• Stay current on product launches and storytelling through ongoing training.
• Support customer service team in daily activities as needed.

Requirements

• Minimum 3 years experience in luxury sales with a track record of exceeding targets.
• Customer service experience in luxury hospitality, contact centers, or related environments.
• Comfortable engaging with VIP and high net worth clients and delivering exceptional service.
• Fluent English; multilingual skills are a plus.
• Experience with Salesforce, SAP, and MS Suite and strong computer literacy.
• Previous commission-based selling experience preferred.
• Strong communication, organizational, and multitasking abilities across digital channels.
• Flexible to work evenings, weekends, and holidays to meet client needs.