Digital Customer Care Specialist

As a Digital Customer Care Specialist, you will be responsible for providing exceptional customer service through digital channels, ensuring customer satisfaction and loyalty. You will handle inquiries, resolve issues, and provide information about our products and services.

• Respond to customer inquiries via email, chat, and social media platforms.
• Resolve customer issues in a timely and efficient manner.
• Provide accurate information about products and services.
• Maintain customer records by updating account information.
• Collaborate with other departments to resolve complex customer issues.

• 2+ years of experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using digital communication tools and platforms.
• Ability to work independently and as part of a team.