SummaryThe Facilities Coordinator will act as a central point of contact for internal teams and external vendors, coordinating maintenance requests, assisting in vendor oversight, and ensuring proper documentation and communication of facilities-related matters. This role will ensure that daily facilities tasks are executed seamlessly, supporting the boutique’s luxury environment, client experience, and operational efficiency.
Responsibilities- Serve as the primary point of contact for all maintenance requests, efficiently tracking, prioritizing, and resolving issues reported by boutique staff to maintain a seamless and luxurious environment.
- Proactively coordinate with external vendors and contractors to schedule and oversee preventive and corrective maintenance, ensuring all services align with the boutique's high standards.
- Collaborate with the Facilities Manager in the oversight of critical systems, including HVAC, plumbing, lighting, electrical, and spa services, to guarantee optimal performance and client satisfaction.
- Conduct regular and thorough walk-throughs of the sales floor, back-of-house, and spa areas to promptly identify and address any maintenance needs, preserving the boutique's pristine condition.
- Ensure that all facilities issues are resolved swiftly and efficiently, minimizing any disruption to boutique operations and upholding an exceptional client experience.
- Provide critical support for event setup and ensure operational readiness during peak retail periods, contributing to the boutique's success and seamless execution of special events.
- Act as the daily liaison with a diverse array of service providers, including cleaning, landscaping, and spa services, fostering strong relationships and ensuring consistent service excellence.
- Enforce strict adherence to Dior's policies, safety standards, and service level agreements among all vendors, safeguarding the boutique's reputation and operational integrity.
- Meticulously track service schedules and provide essential support in processing vendor invoices, contributing to efficient budget management and financial accuracy.
- Establish and maintain comprehensive and accurate records of work orders, inspections, warranties, and service reports, ensuring transparency and accountability.
- Contribute to the proactive management of the preventive maintenance calendar, diligently ensuring timely follow-up and minimizing potential disruptions.
- Maintain optimal inventory levels of essential supplies, such as light bulbs, filters, and spare parts, and proactively manage replenishment orders to prevent shortages.
- Support the Facilities Manager in upholding strict compliance with all relevant building codes, safety regulations, and environmental standards, fostering a safe and responsible environment for staff and clients.
- Assist in tracking Certificates of Insurance (COIs) and essential regulatory documentation for all contractors, ensuring Dior's protection and adherence to legal requirements.
Requirements- 2-3 years of experience in facilities coordination, property management, or hospitality operations (luxury retail experience highly desirable).
- High School Diploma required.
- Associate’s degree in Facilities, Hospitality, or Business Administration preferred.
- Strong organizational and multitasking abilities with excellent attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CMMS (Computerized Maintenance Management Systems).
- Strong communication and interpersonal skills to work with boutique staff, leadership, and external vendors.
- Ability to adapt quickly and prioritize in a fast-paced, client-facing retail environment.
- Excellent coordination and follow-up skills.
- Strong administrative and record-keeping ability.
- Customer service-oriented mindset with sensitivity to luxury retail standards.
- Basic knowledge of building systems (HVAC, plumbing, lighting, electrical) is a plus.
We have summarized this job description for you, click apply to see more details from the employer.
