SummaryAs a Fashion Accessories Repair Craftsperson at Maison Madison Flagship, you will play a crucial role in maintaining the quality and integrity of Hermès' non-leather fashion accessories. You will work closely with the Director of Client Services and collaborate with sales and support teams to enhance the client experience in a luxury retail environment.
Responsibilities- Manage repairs for all HOP boutiques on enamel, horn, wood, and lacquered fashion accessories.
- Examine client claims on products and identify problems.
- Coordinate solutions to client problems using necessary tools, materials, and repair techniques.
- Perform repairs based on product specifications, technical requirements, and quality standards.
- Utilize various tools and chemical solutions to clean, polish, or refinish metal.
- Restore and hand paint printed enamel jewelry.
- Create quotes, record, and track repairs via Hermès Care.
- Contribute to the safe and efficient operation of the workshop.
- Maintain tools, equipment, and workshop space to standards.
- Support in maintaining stock inventory of repair parts, hardware, and consumables.
Requirements- 2 years of experience in a manufacturing or technical environment.
- Proficiency in using a laser welder and solder, and demonstrate creativity and artistic skill.
- Excellent analytical and deductive skills.
- Ability to find solutions and consistently meet set lead times.
- Strong communication skills to interact with clients, management, and employees.
- Meticulous and accurate work with strong organizational skills.
- Fluency in English or willingness to learn as a top priority.
- Ability to lift between 0-25 lbs without assistance.
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