Fashion Accessories Repair Craftsperson - Maison Madison Flagship

As a Fashion Accessories Repair Craftsperson at Maison Madison Flagship, you will play a crucial role in maintaining the quality and integrity of Hermès' non-leather fashion accessories. You will work closely with the Director of Client Services and collaborate with sales and support teams to enhance the client experience in a luxury retail environment.

• Manage repairs for all HOP boutiques on enamel, horn, wood, and lacquered fashion accessories.
• Examine client claims on products and identify problems.
• Coordinate solutions to client problems using necessary tools, materials, and repair techniques.
• Perform repairs based on product specifications, technical requirements, and quality standards.
• Utilize various tools and chemical solutions to clean, polish, or refinish metal.
• Restore and hand paint printed enamel jewelry.
• Create quotes, record, and track repairs via Hermès Care.
• Contribute to the safe and efficient operation of the workshop.
• Maintain tools, equipment, and workshop space to standards.
• Support in maintaining stock inventory of repair parts, hardware, and consumables.

• 2 years of experience in a manufacturing or technical environment.
• Proficiency in using a laser welder and solder, and demonstrate creativity and artistic skill.
• Excellent analytical and deductive skills.
• Ability to find solutions and consistently meet set lead times.
• Strong communication skills to interact with clients, management, and employees.
• Meticulous and accurate work with strong organizational skills.
• Fluency in English or willingness to learn as a top priority.
• Ability to lift between 0-25 lbs without assistance.