SummaryThe Field Training Manager will enhance the skills, knowledge, and performance of retail teams across multiple locations. This role involves planning, implementing, and delivering effective training programs to support the Company's goals in client experience, product expertise, and operational efficiency. The Field Training Manager will ensure the development of retail teams through follow-up and on-the-job coaching, working cross-functionally to create cohesive messaging for brand priorities.
Responsibilities- Design, develop, and implement comprehensive training programs for in-store teams.
- Organize and facilitate in-store onboarding for new hires.
- Partner with Human Resources for corporate onboarding on Company culture and brand values.
- Utilize blended learning techniques to address varying learning styles.
- Create training plans balancing HQ priorities with local needs.
- Conduct train-the-trainer sessions for in-store experts.
- Coordinate all aspects of training and workshops.
- Lead by example and support a culture of coaching and feedback.
- Conduct regular store needs assessments and in-store coaching sessions.
- Drive customer satisfaction through applied learnings of selling skills.
- Support Human Resources in creating Individual Development Plans.
- Support Store Managers with performance tools.
- Leverage mystery shopping tools and customer experience surveys for development needs.
- Gather feedback on training programs and improve materials.
- Partner with store and regional management for training needs.
- Track and measure the effectiveness of training initiatives.
- Report on training outcomes and propose strategy adjustments.
- Serve as a role model for delivering exceptional client experiences.
- Promote Company competencies and core values.
Requirements- Bachelor’s degree in business, education, or related field; relevant certifications are a plus.
- 5+ years of experience in training or coaching within retail or related field.
- Multi-unit retail management experience required.
- Luxury retail experience preferred.
- Client-centric individual with strong facilitation skills.
- Ability to conduct needs assessments and skill gap analysis.
- Experience with LMS systems and proficiency in Microsoft tools.
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