SummaryAs a Retail Training Manager for the Southwest region, you will serve as a primary ambassador of the CELINE brand, focusing on product knowledge and service experience. You will be responsible for communicating and enhancing the brand's vision across stores in the West region, reporting to the Retail Training Director, North America.
Responsibilities- Develop and facilitate training programs on brand culture, product knowledge, and selling ceremony.
- Evaluate training and development needs of boutiques.
- Strategize with the Training Director to revise or create new training programs based on business needs.
- Partner with Regional Director and VPs to coach and lead underperforming associates.
- Facilitate new hire onboarding for new employees and store openings.
- Assist with floor support and spot coaching as needed when traveling.
- Provide post-training recaps to Training Director and Regionals.
- Track effectiveness of training programs and provide regular follow-up.
- Partner with Merchandising team to develop product training seasonally.
Requirements- Bachelor’s Degree or equivalent experience.
- Minimum 5 years of training experience in luxury retail.
- Experience in luxury/fashion business preferred.
- Strong communication, listening, and comprehension skills.
- Ability to develop interactive, creative, and comprehensive training programs.
- Ability to adjust priorities and handle time wisely in a fast-paced environment.
- Superior organizational, communication, and interpersonal skills.
- Strong presentation, organization, and communication skills.
- Strong computer skills with an emphasis on PowerPoint and Excel.
- Ability to travel 50% to support North America business and training priorities.
We have summarized this job description for you, click apply to see more details from the employer.
