SummaryAs a Retail Training Manager, you will play a crucial role in enhancing the competencies of individual employees by conducting training programs that align with the company’s vision, business needs, and core values. You will report to the Americas Retail Training Director and be based in the Los Angeles area.
Responsibilities- Support the training development of the Retail and Wholesale network in partnership with the Retail Training Director.
- Ensure the brand image is respected and the highest level of client experience is delivered.
- Coordinate training and coaching for the retail network in respective markets.
- Develop training plans to elevate luxury selling skills and drive conversion.
- Collaborate with the WW Training Department to ensure consistent training across regions.
- Monitor and coordinate in-store inductions for newly hired retail employees.
- Organize and deliver classroom immersion programs for new hires.
- Support the organization of the annual training calendar for the AMER Region.
- Travel across the AMER region to ensure consistency of training delivery.
- Assess training effectiveness and evaluate ongoing programs.
Requirements- At least 3 years of experience in a management or retail training role in a high retail luxury industry.
- Excellent computer skills and knowledge of learning management software.
- Understanding of retail business acumen and clienteling KPIs.
- In-depth understanding of luxury retail, client experience, and selling skills.
- Excellent organization skills and the ability to plan yearly training and multitask.
- Ability to present information to a variety of audiences with excellent presentation skills.
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