SummaryAs a Training and Onboarding Manager at Dior in Beverly Hills, you will lead the training and coaching of Retail Teams to enhance their skills in the Dior selling ceremony, product knowledge, and client development. Your role is crucial in supporting the achievement of commercial goals and ensuring that all Dior selling teams are well-equipped to provide an exceptional client experience in a luxury environment.
Responsibilities- Develop and facilitate training programs in the boutique, including brand culture, product knowledge, selling ceremony, client development, and employee induction.
- Evaluate training and development needs of the boutique and provide regular follow-up to retail teams and corporate departments.
- Partner with various teams to develop product training on a seasonal basis.
- Track productivity reporting process and manage underperforming associates.
- Oversee induction and onboarding for new employees and support store openings, events, and activations.
- Assist management with spot coaching to support the development of client experience and brand ambassadorship.
- Coordinate and manage training calendar in support of seasonal launches, events, and activations.
- Track effectiveness of training programs and provide regular follow-up.
Requirements- 5 years of retail training experience, preferably in a luxury retail environment.
- Strong passion and awareness for the luxury fashion industry.
- Ability to develop a strong understanding of the Dior brand image.
- Ability to develop interactive, creative, and comprehensive training programs.
- Strong communication skills at all levels of the organization.
- Strong computer presentation skills with an emphasis on PowerPoint and Excel.
- Ability to work a full-time schedule including nights, weekends, and holidays.
- Ability to travel as needed.
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