Field Learning Manager

As a Field Learning Manager at Hermès, you will play a crucial role in organizing and delivering a wide range of curricula to support the success and long-term development of boutique team members. Your primary mission will be to partner with local management to support the onboarding, training, and coaching of boutique team members about Hermès products and heritage, building expertise and enhancing the overall client experience.

• Implement instructionally-sound training strategies to raise the performance and engagement of Hermès Retail employees.
• Conduct needs analyses to identify performance-based training opportunities.
• Strategize and recommend creative learning solutions to meet boutique and Hermès business objectives.
• Create engaging workshops, presentations, and training collateral to ensure knowledge transfer and provide exceptional employee learning experiences.
• Partner with local boutique management teams to employ successful onboarding strategies for new hires.
• Facilitate classroom, virtual, and in-store trainings focusing on product expertise, selling skills, and client experience.
• Liaise with international partners to execute global learning objectives locally.
• Maintain consistent follow-up post-training, holding teams accountable for achieving training objectives and meeting goals.
• Track, report, and evaluate training programs for participation and effectiveness; make recommendations for new solutions and improvements.
• Model “Gracious Leadership” and foster the Hermès of Paris culture.
• Manage all relevant project administration, including maintaining the HR budget and coordinating program and project logistics.

• Ability to travel 50% of the time, dedicated to coaching and facilitation.
• Possess a well-rounded global perspective, with the ability to collaborate with international colleagues and partners.
• Curious and passionate about learning and gaining subject-matter expertise.
• Strong ability to build cross-functional partnerships and influence across all levels and functions.
• Recognize the value of diverse perspectives and cultures and actively seek to understand and empower these perspectives.
• Strong instructional design, communication, and writing skills.
• Excellent classroom facilitation, presentation, and interpersonal skills.
• Self-starter with the ability to work independently and as an active team player.
• Willingness to take on new opportunities and challenges with positivity, energy, and enthusiasm.
• Exceptional project management skills, with an ability to work on multiple priorities simultaneously.
• Technologically adept and proficient in Microsoft 365 programs.
• 3-5 years prior retail or training experience, experience in a luxury or service-oriented environment preferred.