Summary
The General Manager leads all store operations to drive sales, profitability and brand standards. You will develop leadership talent, execute company initiatives, and ensure an exceptional customer experience. Success requires strong business acumen, team development, and operational discipline.
Responsibilities
- Own sales and profit performance, meeting sales and margin goals
- Plan and execute company initiatives to optimize store impact
- Create and maintain a consistent Ralph Lauren customer experience
- Develop clienteling and community outreach strategies for the market
- Set talent strategy, recruit, retain and coach high-performing team members
- Train staff to build skills and enhance capabilities
- Maintain productivity through process management, inventory control and shrink reduction
- Champion use of sales technologies and new selling techniques
- Provide feedback to cross-functional partners on category and market trends
- Ensure sales floor and store standards consistently exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar industry experience in a complex, high-volume specialty environment preferred
- Proven track record of building relationships and driving business results
- Strong planning, prioritization and time-management skills
- Ability to communicate effectively with customers and store personnel
- Physical ability to stand, walk and lift up to 30 lbs.; work in sales floor, stock and office areas
- Flexible schedule required including days, evenings, weekends and occasional travel
