Pay Range: The pay range for this job is $0 - $1000000 annually; actual pay is dependent on experience and geographic location.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.
COMPANY DESCRIPTION
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
The Manager, Global Security, Risk & Resilience, is the accountable owner of the GSRR program for the assigned flagship store and/or store portfolio. The role determines what the GSRR team should prioritize by assessing risk, establishing strategy, allocating resources, directing complex investigations, and influencing business decisions. The Manager owns people leadership, program performance, sustained compliance, and communication of material risk to regional and cross-functional leaders. Success is measured through risk reduction, team capability, business partnership, and protection of people, brand, assets, and operational continuity.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Develop and execute a risk-based GSRR strategy and annual plan aligned with business priorities, store conditions, and Regional Asset Protection direction.
- Own performance of the assigned GSRR program, including theft and fraud investigations, operational compliance, safety, physical security, inventory integrity, awareness, and incident response.
- Lead complex, sensitive, internal, or high-impact investigations; ensure case strategy, evidence, interviews, documentation, confidentiality, and escalation meet Company standards.
- Use incident, inventory, audit, alarm, exception, and trend data to identify risk, prioritize resources, measure results, and recommend corrective action.
- Establish an audit and assessment cadence, validate closure of corrective actions, and escalate material or repeat control failures to appropriate business leaders.
- Own inventory risk planning, physical inventory readiness, reconciliation partnership, discrepancy investigation, and post-inventory action planning.
- Own the employee lifecycle for GSRR Supervisors and Coordinators, where applicable, including workforce planning, recruitment, selection, onboarding, goal setting, performance management, development planning, succession planning, recognition, retention, and appropriate corrective action in partnership with People & Development.
- Set clear roles, decision rights, and accountability for the GSRR team; ensure work is delegated at the appropriate level and development assignments include support and oversight.
- Serve as the strategic GSRR business partner to Store and District Leadership and build trusted partnerships with People & Development, Operations, Inventory Control, Facilities, Finance, mall security, local law enforcement, and other approved partners. Translate risk into practical recommendations that support the customer experience, associate experience, brand protection, and operational effectiveness.
- Plan GSRR support for store events, openings, executive visits, high-risk periods, and other business activity, including coverage, permits, escorts, and vendor coordination where applicable.
- Oversee alarm response expectations, review alarm trends, investigate recurring causes, and drive sustainable resolution.
- Provide concise executive-ready reporting to regional leadership on material risk, program results, significant incidents, resource needs, emerging concerns, and recommended decisions.
- Translate divisional and regional GSRR priorities into a local or portfolio roadmap with defined objectives, ownership, measures, and review cadence.
- Travel within the assigned store portfolio as required and perform other duties consistent with the role.
Leadership and Decision Authority
- Sets local or portfolio GSRR priorities, establishes the operating plan, and deploys people and resources within approved budgets. Recommends investments or control changes based on documented risk and business impact.
- Owns case direction and closure within policy; escalates matters requiring regional, legal, employee relations, threat management, or executive involvement.
- Owns staffing, scheduling standards, goal setting, development plans, succession, and formal performance management consistent with Company processes and delegated authority.
- Approves routine GSRR operating actions and recommends security investments, vendor support, and control changes based on documented risk and business impact.
- Acts as the primary GSRR advisor to assigned stores and district leaders and influences decisions by balancing risk, customer experience, associate experience, brand protection, and operational needs.
Performance Expectations
- Risk reduction and measurable progress against approved GSRR priorities and key performance indicators.
- Quality, productivity, timeliness, and policy compliance of investigations and case management.
- Sustained audit and corrective-action performance, including reduction of repeat deficiencies.
- Inventory integrity, readiness, discrepancy resolution, and execution of post-inventory action plans.
- Capability, engagement, accountability, and succession readiness of the GSRR team.
- Strength and credibility of partnerships, reporting, incident leadership, and resource recommendations.
EXPERIENCE, SKILLS & KNOWLEDGE
- Three to five years of progressive retail Asset Protection, Loss Prevention experience; luxury, specialty, flagship, or multi-store experience preferred.
- Demonstrated experience leading complex investigations and managing an AP/ LP program, people, priorities, and results.
- Strong analytical capability, including use of performance, exception, incident, audit, alarm, and inventory data to make risk-based decisions.
- Proven ability to build effective relationships with senior store, district, regional, and cross-functional partners.
- Wicklander-Zulawski training or equivalent interview experience preferred.
- CFI or LPQ eligibility preferred where relevant.
- Bachelor’s degree or equivalent combination of education and experience.
- Ability to travel and work varied hours based on business nee
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.
